1. Who We Are
Ritzy Lifestyle ("Ritzy," "we," "us," or "our") is a home and commercial automation company based at 35A, 1st Cross Rd, Chiranjeevi Layout, Hebbal Kempapura, Bengaluru, Karnataka 560024, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ritzylifestyle.in or engage our services.
2. Information We Collect
Personal Information You Provide
- Contact details: name, email address, phone number when you fill out our contact or quote request forms.
- Project details: property type, service interests, and messages you submit through our forms.
- Reviews: name, designation, rating, comments, and optional profile photo when you submit a review.
- Booking information: details provided when scheduling a consultation via our integrated booking system (Calendly).
Information Collected Automatically
- Usage data: pages viewed, time spent on pages, referring URL, and general browsing patterns.
- Device data: browser type, operating system, screen resolution, and IP address.
- Cookies: we use essential cookies for site functionality. No third-party advertising cookies are used.
3. How We Use Your Information
- To respond to your inquiries and provide requested quotes or consultations.
- To deliver, maintain, and improve our automation installation services.
- To display approved customer reviews on our website.
- To send service-related communications (we do not send unsolicited marketing emails).
- To analyse website usage and improve user experience.
- To comply with legal obligations and protect our legitimate interests.
4. How We Share Your Information
We do not sell your personal data. We may share information with:
- Service providers: email delivery (Resend), scheduling (Calendly), hosting (Vercel), and analytics tools that process data on our behalf.
- Legal authorities: when required by law, regulation, or legal process.
5. Data Security
We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure hosting infrastructure, and access controls. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions and project data are retained for up to 3 years after the last interaction.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal retention requirements.
- Withdraw consent for processing where consent was the basis.
To exercise these rights, contact us at Contact@ritzylifestyle.in or call +91 78995 83046.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., Google Maps, WhatsApp, Calendly). We are not responsible for the privacy practices of these external sites and encourage you to review their policies.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: Contact@ritzylifestyle.in
- Phone: +91 78995 83046
- Address: 35A, 1st Cross Rd, Chiranjeevi Layout, Hebbal Kempapura, Bengaluru, Karnataka 560024